Communications Content Coordinator

The Center for Research Libraries (CRL) is an international consortium of university, college, and independent research libraries collectively building, stewarding, and sharing a wealth of resource materials from all world regions to support inspired research and teaching. CRL's deep and diverse collections are shaped by specialists at major U.S. and Canadian research universities, who work together to identify and preserve collections and content, to ensure its long-term integrity and accessibility to researchers worldwide.

The successful candidate for this position possesses creativity and the skill to develop original content as appropriate for different academic audiences that provokes engagement in addition to demonstrating strong leadership qualities, drive, and the ability to execute initiatives end-to-end. This position’s primary responsibility is coordinating the editorial consistency and production workflow for all materials used in communicating the value of CRL's resources and services to decision makers at member and peer institutions.


  • Support content and communications for our Drupal sites, coordinating with staff to produce text and media content for multiple sites.
  • Regularly audit website content for current, accurate information and style.
  • Support updating landing pages, forms, and other assets using basic HTML skills.
  • Coordinates selection of topics, writes and edits newsletter content and coordinates newsletter production.
  • Develops website content and edits content created by others; this includesnews,events, featurestories, and other page content.
  • Monitors website workflow pipeline.
  • Supports editing and production of reports, flyers and brochures; develop a toolkit of best practices for featuring CRL content and services at local institutions; assist in developing display materials for presentation at specialized conferences.
  • Develop and implement a social media plan; identify potential messages and posts. Track appropriate metrics.
  • Oversee analysis of impact of communications output by tracking various metrics, including webinar participation and website visits.
  • Works with reporting staff (Collections and Impact Assessment Analyst) to identify appropriate collections contacts and ensure accurate and timely updates to CRL’s Contact Information System (CIS), Salesforce. 
  • Prepares and project manages annual statistical report of CRL for CRL’s Annual Report, working to additionally support CRL’s Annual Meeting.
  • Provide support for CRL hosted events, including virtual events (Zoom).
  • Other related duties as assigned.


  • Superior oral and written communication skills, including ability to create audience appropriate text and write to message, fully utilizing the communications operating mission.
  • Ability to write reports, user guides, and articles in line with organizational needs which includes writing for an academic audience.
  • Ability to analyze project time-frames and dependencies, conceptualize solutions, and manage workflow.
  • Ability function as a project manager, planning and coordinating work across multiple internal task groups and organizational boundaries.
  • Demonstrated ability to plan own work and coordinate the work of others to meet deadlines.
  • Demonstrated ability to work as a team and support team initiatives.
  • Embraces the courage and empathy and passion for working in an organization committed to the values of diversity, inclusivity, equity, respect, accessibility and a demonstrated ability to work with diverse groups of professionals and other staff.
  • Interpersonal skills and the ability to interact at all levels of the organization, membership base and general public on routine and non-routine matters with care and sensitivity.
  • Passion for continuous learning, growth, and the courage to embrace a culture of innovation, navigate ambiguity, and thrive in a dynamic and fast paced environment


Position requires a bachelor’s degree with a course work concentration that emphasizes the development of strong critical thinking, written and verbal communications. Preferred experience includes coordinating publishing production for organizations or agencies with a demonstrated impact in line with organizational goals; writing and editing for organizations, with an emphasis on content for an academic audience. Prior experience using social media as a promotional communication tool is required.

Applicants with an MLS/MLIS are encouraged to apply; MLS/MLIS will be considered in place of communications/content coordination experience.


  • None


  • Proficiency in a Microsoft Windows based network and use of the Microsoft Office 365 Suite is required.
  • Knowledge and use of social media platforms as a promotional and communications tool is required.
  • Knowledge and prior use of web authoring software; web content management systems. Candidates with prior Drupal content management experience will be given preference.
  • Knowledge and use of Adobe Creative Cloud applications as follows:
    • InDesign – intermediate, advanced preferred
    • Illustrator – beginner
    • Photoshop – beginner


The physical demands described here are representative of those that are performed by the position. Reasonable accommodations may be made to enable individuals with disabilities to perform this job. 

While performing the duties of the position, the employee is frequently required to talk and/or hear. The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to move independently, and to use a keyboard for input of text, numbers and other content into a computer or system, and to read information in electronic form displayed on a screen or monitor or carried via another output device. The employee occasionally must use his/her hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is exposed to moderate noise levels, within the general office setting. 


The employee is not expected to travel.


This is a full-time, on-site position (M-F, 9 a.m. – 5 p.m.) with a starting minimum salary of $53,000/year plus benefits. CRL offers competitive benefits including health, dental, and disability insurance, sick and vacation time.


To be considered for the position, please submit a cover letter, resume, and at least 1-2 samples of written or creative work that demonstrates position relevant ability to by August 6, 2021. Include the title of the position you are applying for in the subject line.


The Center for Research Libraries (CRL) enthusiastically embraces the empathy, courage, self-reflection and respect of a multi-cultural, diverse and inclusive workplace, and those who strive to incorporate those values in their work and interactions.

CRL is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CRL is committed to actively promoting the values of diversity, equity, and inclusion as key components for serving our members and advancing our global mission. As such, CRL complies with all applicable federal, state and local laws regarding recruitment, hiring and employment and is dedicated to providing employees with a work environment free of discrimination and harassment. All employment decisions at CRL are based on organization needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CRL will not tolerate discrimination or harassment based on any of these characteristics.