Center for Research Libraries - Global Resources Network

Resources for

TECHNICAL SUPPORT SPECIALIST

CRL needs to add a Tech Support Specialist to staff.  Essential duties and responsibilities include …

  • Conducting desktop/laptop systems configuration, installation and troubleshooting
  • Providing application support in general office software and library system applications
  • Responding to end user questions and provide first level hardware and software support and troubleshooting
  • Participating in special projects such as equipment moves, repair/ maintenance of network printers and personal computers
  • Assist HR with job postings and transitioning to electronic records retention
  • Data entry for system resources, such as computer inventory database and IP filter
  • Basic HTML coding for selected CRL Web contents
  • Developing reports and low level data analysis using Access and SQL queries
  • Conducting video recording and editing for CRL Youtube channel  
  • Develop user documentation

 

Required qualifications

  • Bachelor degree or equivalent work experience
  • A minimum 1 year experience in desktop support
  • General understanding and working knowledge of computer hardware, software and networking  principles
  • Able to initiate troubleshooting, document problems and resolve 1st level desk top issues
  • Basic understanding of and ability to apply scripting languages and construct queries
  • An ability to search and compile information and assemble and interpret data
  • An ability to communicate effectively
  • Must be able to lift 30lb in order to move equipment

 

Preferred qualifications

  • Experience working in a library
  • Familiar with Webinar recording and video editing software
  • Experience in SQL and other reporting tools

 

In addition to professional challenge and the chance to make a creative contribution, the CRL offers a competitive salary and exceptional benefits package. Respond with the title of the position in the subject line to: Resumes [at] crl [dot] edu. You may also respond by mail or fax, indicating the position you are applying for to:

 

Human Resources
Center for Research Libraries
6050 S. Kenwood Ave.
Chicago, IL 60637
Fax: 773-955-4339

 

An Equal Opportunity Employer m/f/d/v

Follow CRL

Stay informed by subscribing
to our e-mail list and social
media outlets.